Poor customer service and conflicting information provided by staff! | Read 241-259 Reviews out of 259. The gym did not respond to my complaint. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. I prefer to go in before work so at 6am and then use the sauna and steam room. Les Mills instructors are required to complete updated training twice a year to remain accredited. The timings of the place are good too accommodate all women there. The management are useless and very unfriendly. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Staff are the ones who represent the gym and are suppose to behave in a professional manner. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Anyone can write a Trustpilot review. Bring back Les Mills Body Combat please! Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. From my experience and many others on the web they dont respond. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. It was a great gym to start off my journey on becoming the best version of my self. We also ensure all reviews are published without moderation. My feed back is that if I could train at another gym early in the morning I would. They put on load music then procede to shout over it. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Gym was great but suddenly closed down with little more than a note on the door. | Read 41-60 Reviews out of 241 Companies can ask for reviews via automatic invitations. Very clean with a good atmosphere and equiptment maintained to high levels. If you want a real Les Mills class, or any customer service, go to another gym! We also ensure all reviews are published without moderation. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. This week i have attended a tone class and a body pump, both were identicle. The money left my account and from that date I have never heard anything from them. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. Anyone can write a Trustpilot review. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. The pool is excellent. typical!!!! This happened on several occasions making me again not really want to use the pool and steam room. Poor customer service and conflicting information provided by staff! All rights reserved. Correction: non-existent customer service. Verification can help ensure real people write reviews about real companies. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. so you can relax after your workout. These companies sure know how to work the direct debit magic to help themselves and rip of people. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Cancelled after one year membership. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? This hasn't happened and all attempts to contact them regarding this is being ignored. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. I'm now in the process of seeking legal advice and so far it's looking positive. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. 2023 Trustpilot, Inc. All rights reserved. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. Here are 11 ways to become an excellent customer service professional: 1. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. The number for the centre was not being answered, neither were emails. But no way to resolve it. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Broken equipment takes a long time to be repaired. Most of the equipment is very old and remains unfixed for long periods of time. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. kept it quiet from staff aswell ! After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! How many stars would you give TruGym? The staff, although minimal, are friendly and helpful. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! I find I spend more time on looking for the weights I need and connectors rather than actually training! This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Its not worth the money that I am paying now. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Awful!!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. I've asked for head office details and the staff tell me they don't know it. We use dedicated people and clever technology to safeguard our platform. Awful!!! Would definitely recommend to a friend especially with the ladies only facility. 0 star! The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. We use dedicated people and clever technology to safeguard our platform. We'll then contact Harlands on your behalf to get this resolved. We use an external company to collect, manage and process direct debit payments. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Staff are brilliant and very helpful. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. | Read 81-100 Reviews out of 267 The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. How many stars would you give TruGym? We also ensure all reviews are published without moderation. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. This company doesnt care about its members, its purely about money for these people. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Date of experience: 10 November 2022. Top gym with great facilities and friendly staff that are always willing to provide support and advice. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. I've always felt so welcome at TruGym and enjoy making my daily trips. And parking right outside that's free!! Dreadful management of memberships Id avoid this company and invest elsewhere! Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members The only this is that this is an extremely busy gym as it is luton's best ladies only gym. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. I was asked if Id like to suspend or cancel my membership. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The changing rooms are always clean and the same for the showers! Find out how we combat fake reviews. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments.
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