We also ensure all reviews are published without moderation. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Sandi. We were never verbally informed when booking that the actual voucher would expire even if we rebooked again. In fact, everything we have come to expect from Viking exceptthere were apparently a few cases of a GI infection . It goes against our guidelines to offer incentives for reviews. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Travel Codex is owned by Travel Codex, LLC. Desired outcome: I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Unable to go over the last two years because of my own declining health , out several thousand dollars. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. ), We booked a cruise in 2019 to sail early in 2020. Not every river cruise line takes the same stance. As a matter of policy, BBB does not endorse any product, service or business. We'll run a soft credit check to find special offers, but it wont affect your credit score. On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. The first example of river distress is the Po River in Northern Italy. over night stay we got back to Cincinnati the next day. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. In June, there were places along the Po that completely dried up. We rebooked for 2022 on 11/30/2020. On 11/22 we received an email from Trip Mate regarding the resolution of our claim. Italy is in the worst drought in over 70 years. Not for the voucher amount. Karin Price Mueller | NJ Advance Media for NJ.com. Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . I was aware that cruise lines' cash flow issues and accepted the voucher. Multiple tests were run, including a Covid test, which came back positive. I encourage all Americans to do the same. In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. I will never travel with Viking . Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. 05 Aug 2022. When Viking River Cruises canceled my cruise in 2021 for Covid, they gave me a cruise voucher for 125% and some optional packages as an incentive to rebook. Obviously, we cannot go on the trip. We use dedicated people and clever technology to safeguard our platform. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. When I called to cancel they said we did not purchase the insurance. Courtesy Sheila Davies. This is an awful company to deal with. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. Booking # XXXXXXX Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland You dont cruise in Egypt in June/July because its too hot. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. Airfares vary on other gateways & departures. It is time for Viking to do the same and act like a cruise line instead of a medical facility. It will take a lot for us to travel with you again. We have spent $25,000.00 including air far which we are also going to lose if not used by 12/31/2023. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. Regent Seven Seas Cruises was the cruise line forced to change the most stops planned for Russia, which included visits to the Solovetsky Islands, Arkhangelsk, Murmansk and St. Petersburg, as well as Odessa, Ukraine. Booking XXXXXXX. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. I purchased a cruise for my wife and myself then Covid hit. We paid for the trip and had trip insurance. Our flexible deposit policy applies to new reservations only made between 17 December 2022 to 31 March 2023 and is combinable with all other Viking offers available. Information provided by various external sources. It was not a condition of completing this trip. Norwegian Cruise Line | Travel Requirements & Safety Protocols. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. Our longtime Cruise Specialists Voyage Host, Tom Mullen, shares his thoughts from the last few days of the voyage, which took place January 5 to February 6, 2022. The good news is that there are not the mass cancellations we saw in 2020. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Expires March 31, 2023. Scheduled and rescheduled elder family care and pet sitting services. You could tear down the house and build a dam there, but that is not what is going to happen.. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. by Steve CaseLast updated September 6, 2022. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. The complaint has been investigated and resolved to the customers satisfaction. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. All I got was 'you must pay in full for your trip before booking extras'. Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. "But its clear that river cruising is not going away anytime soon.". We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Not at all, according to Rudi Schreiner, president and co-founder AmaWaterways as long as youre willing to be a little bit flexible. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. "We are currently evaluating itineraries that call. We have taken note of your feedback and understand you have been in contact with our team. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Compare the cost in points or miles to cash, and see which option is best. But due to a serious health issue we along with our Drs said that it was not feasible for us to go. The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . Princess Cruises | Travel Requirements & Safety Protocols. Telling us that a voucher has no cash value is a shoddy business practice at best. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. passengers asked if ports on the new itinerary may close and if there's a chance the cruise could be canceled while underway. Cruise delayed because of COVID. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Booked a trip just before covid hit which had to be canceled for obvious reasons. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. AMA Waterways | Travel Requirements & Safety Protocols. Please view our privacy policy for details about the information we share with our partners. We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. Viking Mississippi is one of Viking's largest river ships, measuring 450 feet (137 meters) long and weighing approximately 5,000 gross tons. But it is for us. BBB Business Profiles generally cover a three-year reporting period. The cruise was cancelled due the pandemic ($11,367.50) You will, however, still get a vacation in Europe, even if its not the one you expected. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? On 9/12/21 we realized the 2022 sailing impractical and cancelled for cruise credits (#s XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX) We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. TPG values it at $1,600. Viking is not a good company to work with. 12/21- 12/28/2022 There are no uniform river flows and water levels are unpredictable. We paid 529+40 USD purchasing fees each for the tickets. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. Jim. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. This will surely increase the credibility of your complaint. . I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Claire and Stanley Keyles planned a dream vacation for June 2020. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Norse Atlantic Airways to Launch NY-Rome Flights. we went to our connecting American Airlines flight with our Boarding We have taken note of your feedback. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. called Business since the middle seats were left vacant. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." This was not the case. Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. This also had the water turned off and was unable to flush. This they #1. Booking 6819824. We accepted the vouchers in good faith. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. She really needs this positive experience to look forward to. River boats are unique because they can float in just five to six feet of water. I explain ship swapping in the section: . A drinks package at the original cost, when I first tried to book it. We are told now that change is not possible at all because vouchers have expired. Anybody got any idea what do I do? International Association of Better Business Bureaus. Risk-Free Guarantee: How it Works Enrollment required. My bag is still missing and I will request (!) Oceania officials said Russian and Ukrainian ports would be removed from 2022 itineraries, while Viking River Cruises canceled . Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". We said yes. He made the commissions, we will not sail and lose 14,000 dollars. The bottom line is, we have ********* at VRC. Viking changed our flight schedule at very short notice. Check here before booking an award fare. Viking River Cruises is probably the best known European river cruising company, and has a wide range of river cruise options in Europe. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. How could we?? However, I believe the policy is rather onerous. There is rock on the bottom; theres also this little house in the middle of the river. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. They refuse. Why didn't Viking pay to dock? Viking has refused. Viking is bringing back river cruises to Europe in July. There are critical points, like the one on the Rhine River, right in the Rhine Gorge, Schreiner explained. We booked a river cruise (Danube) for March 2022. The departure flight from ******* was delayed due to the storm. Cost includes $12.95 plus applicable local sales tax. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Schreiner says that the last time Europe experienced extremely low water levels, in 2018, the economic impact was around 5.4 million euros ($5.4 million). Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. However, the most important part of any cruise, for me is the excursion choice. Had a planned eastern European river cruise starting mid-October for over a year. This may involve the cruise line putting you up in one or more hotels and paying for restaurant meals. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund I'm with Robin (see below). NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. Four excursions that I wanted are already sold out. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. A place on the excursion I tried to book. About 20 poeple's bag on the flight didn't make it. This guarantee is combinable with all other Viking offers available. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Withholding of monies and shore excursion booking system failure. The plane returned to the gate and he was transported to the local hospital. 2. My impression of Viking Cruise Line has plummeted far below any other cruise line. I thought that Viking was reputable, so I put too much faith in them. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Most all other cruise lines have dropped this mandate. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. Business Section was crowded 8 units wide while first class just in front We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. We paid some #10,000 for premium air. I hope this is something you can help with. The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River. We feel we should get the $3,494 dollars refunded to us. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York. Change of travel requirements after full payment received/ignoring request for full refund. Like most cruise lines, Viking canceled all of its sailings during the pandemic. River cruise lines do have contingency plans for dealing with river flow problems. Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Companies can ask for reviews via automatic invitations. I asked the captain how deep the ship would be if it sank. This was a question that I asked myself before booking my Rhine River cruise. is a travel editor for TPG, with a focus on cruise travel. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. I won't be booking any future cruise with them. View all of our Luxury Cruise sailings and offers. This 'placeholder booking' means nothing he assured us. The cruise line announced the return of select itineraries in Portugal, France and . In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. See details. Another factor that should be considered is trip insurance. Guests and travel agents on impacted departures are in the process of being notified. I complained initially that I was not given a direct flight. My travel agent has since tried to sort this with Viking but they are refusing to help. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus On February 1, the shore excursion booking system opened up for the ocean segment of my trip. We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. After 5 Viking In November ******************************************* She had major surgery December 12th. He will call us immediately - he said. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. Because there was no time for a further delay, we paid the tickets to the airline. Articles are of a general nature and should not be relied upon for individual circumstances. Its not an American company so they feel like they can treat Americans any way they want. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . These hotels are Marriott and hilton properties that have such rooms. The couple shore excursions we went on were lame and horrible. The current welcome offer on this card is quite lucrative. Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. The cruise line offered her future cruise vouchers worth 125 percent of her fare. If you happen to be in the same position there is a group forming to file a class action law suit against Viking. It's been three years now that Viking has held my family's money hostage because we don't wish to take the jab. Part refund, at least 25%. If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. 1. They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. The river cruise lines will tell you that low water levels are rare, and that few sailings are altered due to water levels but the truth is the risk is always present. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Looks like our September cruise to the Fjords is in the process of being cancelled! Viking collects 3 fares for a 2 person room. We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. Refund or partial credit. The food was excellent. After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 These levels can swing widely both up and down. When Viking informed me that the alternative flight was booked, I was not told that I had to pay the tickets myself in order to obtain the boarding pass. SA. On 10/14, we filed a claim with Trip Mate. I booked the flight through Viking to a Christmas market river cruise. was 4 units wide . Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Thank you. Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. We will not be booking with Viking again. This review was chosen algorithmically as the most valued customer feedback. The dream vacation I have waited for 8 years has gone down the drain. When we got this schedule yesterday, we asked her ********** if she could rearrange things to take this cruise. An insult! On 12/20/20 Viking cancelled this cruise. Heres what you need to know. The vaccinations mean nothing anyway. The drought category in England has reached the most severe designation of severe drought. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Only in very rare circumstances are the sailings canceled outright. Is it cheaper to stay out in the bay and use your own tender? They offered us a voucher for 125% or a cash refund. (I doubt theyll get that right). Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. Why? ***. We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. (Enrollment required for select benefits.). I contacted Viking and was told the vouchers were not refundable because we had not cancelled at least 2 weeks prior to departure. Sometimes it's worth a large investment to reap the benefits of a great credit card. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We only wanted our money to be applied to another cruise in 2023. . the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . It was our first river cruise it was 23 days Bucharest to Amsterdam with Viking . 2023 Trustpilot, Inc. All rights reserved. Disassembling the shades on the sun deck. After an We will never try Viking again! Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more.
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