The next day, I received a $500 charge. At the same time, buyers expect immediate refunds. The law required StubHub to refund all eligible buyers before May 3, 2021. Lied to me and stole from me. All Rights Reserved. StubHub has not responded to the lawsuit. The Court in charge of this case still has to decide whether to approve the Settlement. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I am not paying for this $500 nonsense. 2023 The Hollywood Reporter, LLC. The lawsuit cites several examples in which the site failed to make refunds. It is important to note that the settlement is not final and the settlement process is ongoing. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. Unsubscribe at any time. New cases and investigations, settlement deadlines, and news straight to your inbox. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. It was also worth 120% of the original order price. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. Others were postponed. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. According to the complaint, such was the case until the coronavirus pandemic became the new reality. 19. Its location on this page may change next time you visit. A California class-action lawsuit has been filed against the ticketing site StubHub. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. Copyright 2022 Consumers Unified LLC. Under normal circumstances, these processes are manageable. drug injury lawsuits and product liability lawsuits. SV is correct. In this . To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Please add me I have communication and documentation to prove stub hub is just keeping my money. "The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. I have not received any information on recovery of my money yet. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. In March 2020, as the scope . Yes I have two events canceled from Covid that I did not get a refund. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. Its now 3/3/22 so thats 64 days since I requested the refund. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. 24/7 customer support: On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. This time Stubhub claims they sold tickets and sent me email to transfer tickets. If a show is canceled, with no new date, then they will. Call toll-free from the U.S. or Canada, or chat online with support. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. We value your privacy. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. In response, he received a refund in the form of a coupon worth 120% of the original price. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. They said it would take up to 30 days. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. The suit also calls for a return of customer trust. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Deadline: May 17, 2022. Thank you, you have successfully subscribed to our newsletter! Read our Newswire Disclaimer. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. This is so ridiculous. I listed tickets and never heard back that they sold. Tickets are 100% guaranteed by FanProtect. Enjoy reading our tips and recommendations. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. The suit explains how StubHub has changed its. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. The complaint was reportedly filed by a Wisconsin man named. No refund or voucher has been offered. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. 12/29/2022. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . At the time of this writing, nothing has been proven in court. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. that reports on class action lawsuits, class action settlements, But, as an alternative, the 120% off coupons were also . TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Re: adele show refund. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Should You Become a Constitutional Lawyer? Your email address will not be published. I call Stubhub. All eligible Settlement Class Members will receive an award upon submitting a valid claim. Since COVID-19 has come, StubHub's new policy is no refunds. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it.
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