Its nonsense in most cases and one should be able to continue with an office space. Copyright 2023 Community Evangelical Church. Unfortunately not. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. It was a nice experience with the club. Kind regards, Tip for consumers:Stay away from this company!!! Sandra Melody In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Required fields are marked *. Best regards, We are a seasonal business and up until this year it worked for us. Lorraine Brule Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . We have tried to explain how our agreements work. I have stopped all payments since then due to loss of job and relocation for school. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. It was an outstanding experience at the gym. I am a small business and cannot afford any of this. As far as the payment is concerned, it has been made in full. Submit a complaint and get your issue resolved. I paid for the service up until that point. That exception is made on the understanding that an additional service retainer is payable. I replied and explained that these terms were written in an intentionally deceptive and unclear way. We have sadly been with Regus since 2013. Its an automated process. How many days access a month do I get with my membership? If you refuse to pay their bogus invoices they will send you to collections. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. We have never had a late payment in the 7 years we have been there, which accounts for nothing. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. Orangetheory has a 30-day membership cancellation policy. Its clear from reading your comments that the main reason for your review is that of your agreement. Just drop in to a location of your choice whenever you need a place to work. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. This company is intentionally misleading customers to keep them in contracts. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. Global Customer Service at Regus. Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. The temperatures in our office are 31 degrees and up everyday for the last few months. Moreover, forthwith please remove my name from all the associated records too. No problem, just. One such way weve used before, is going through the Gourmet Society x DragonPass portal. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. Let us find the workspace that`s right for you and your team. Account Number: [protected] I have been transferred to a new location. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. Zero customer service, particularly regarding billing. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. Our team is ready to answer your questions. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). If you are able to legally terminate your Regus contract which you do, for example, when you hire Veeto to handle your Regus case you only need to keep your Regus office that is useful to you. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. I replied that the only solution I will accept is for the contract to be canceled and the money returned. Askcenter staff for availability and pricing. Don't be fooled by that. The payments have since been sent to . Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. If processed correctly online, we would not be able to ignore your requests. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. I wanted to thank you for your help. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. For a company as big as Regus to not have a complaints procedure this is appalling. In conclusion, careful when u sign with regus. Assistant Global Customer Service at Regus. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Its important to think of the business you are trying to end your term without proper notification. I had an error with their billing department which was 100% their fault. If travelling as a couple do we need 2 memberships? I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. This does not apply to contract's renewal or expansion. We may have received incorrect data. This will remove that member from your roster and credit the membership back to your account. THINKPODs are available only in selected locations. 2. So, I would like to request you to cancel my membership with you kindly. DO NOT TRUST THESE FRAUDSTERS The answer is: it depends who you ask. Such companies should not exist. Best wishes, I will be taking legal action if this is not returned within 28 days (31/03/2023). You have a business to run and our objective is to partner with you to help you grow even further. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. Hi Mike, Im sorry if you felt the need to escalate this. Search for participating airport lounges and eateries here . Best regards,Michelle Spire. I wish I never did business with this company. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. This review was chosen algorithmically as the most valued customer feedback. I am surprised that youre now challenging this known process. It then states that you must provide this written notice at least three months before that end date. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. Who has the free mental bandwidth to keep track? hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * Trustpilot is assessing this review in accordance with our flagging process. How regus allowed to get away with their hidden automatic renewal. Using Solstice Conference to link video call to the equipment in a meeting room. Thanks for your services, we will make sure we don't recommend you and take our business else where. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. Dont believe them they are massive frauds. Besides, the facilities provided by you are also impeccable. Hi Cami, Im sorry that you feel this way. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. Go to this page in your computer's web browser. Assistant Global Customer Service at Regus. We use cookies to improve your experience and deliver personalised content. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. It is just because of the nature of my job. Create an account to follow your favorite communities and start taking part in conversations. The process is anything but"efficient, ""simple, "or even clear. How To Write a Cancellation Letter for Membership? You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. Kind regards, We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. As you did not process this correctly, the agreement continued an additional month. 3. Share your photos and videos with others to prove the truth of your words. I have been renting an office space at Regus in Kings Hill for over 12m now. We can assure you that our teams are always happy to help. 1. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. This company hates its customers, and treats them with destain. Hi Dr. Carrie Jaffe, thank you for getting in touch. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) They charged us for three months after we cancelled in August. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. Kind regards, For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. Assistant Global Customer Service at Regus. As far as the payment is concerned, it has been made in full. 25% off. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Lorraine Brule I read all the negative reviews here and I agree Thank you, But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Remember that I need to escalate this and if I escalate this it will not be approved.". It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". This is to inform you that, unfortunately, I would have to cancel my membership with your club. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. A fixed term agreement is fixed for the term outlined in it; this is not us locking you in, this is how agreements work. Can I meet clients or bring a guest into a Regus business lounge? Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. You should receive your refund within 30 days after your end date. Stay away!! they charged me twice and theyre being difficult.. please help. In the next paragraph, you should ask the authority for confirmation of cancellation. It was a nice experience with the club. We will then confirm your payment date and amount. Regus are not transparent with their pricing. I would love the opportunity to help further but havent been able to identify your account. Does anyone know how to get the GBP payment back? I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. Welcome. This is a very unprofessional way of handling the situation as this concerns health and safety. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. Office staff are always friendly. It should also state the reason behind why you want to cancel the membership. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? Michelle Spire Restoration Fee - $290 ($3.50 per square foot) My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? I understand that youre disappointed. Event rooms, boardrooms, training rooms, and more. Please email me at Lorraine.brule@regus.com with your company name and details. And that`s why I decided to write this post because. This comment was posted by a verified customer. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. Deplorable behavior by Dr. Carrie Jaffe. Once your agreement with us has been renewed, well confirm it via email. It won't go in any direction! Just happened to me when I signed up. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. The complaint has been investigated and resolved to the customer's satisfaction. %%EOF We apologise if for any reason you didnt receive these reminders. CONSUMER BEWARE! I have never experienced such horrible customer service! i made an account a day ago and i tried contacting them to cancel my account. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. Try ipostal1. Let's find the right workspace for you. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. * All prices quoted are valid at the time of application, based on 24-month contracts. If it has been longer than 30 days, please get in touch so we can investigate further. Thank you again for taking the time to provide feedback. Global Customer Service at Regus. This answer was rated: . Regus is extremely recommended if you want to lose your hard earned money. Regus received the letter and allowed me to cancel my agreement with them! Cookies Policy I have little to no faith that I will receive my deposit without hassle. Interested in a product or service at this location? I had a membership for over a year. Best regards, For clarity, you were also charged a retainer top up. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. The furniture they provided had locks on some of them and the staff had no idea where the keys were. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality Thank you for your comments, which help us improve. If you sign up on monthly then it should remain on a monthly plan. Find out how we combat fake reviews. Membership: 2.3.1. STAY AWAY FROM REGUS, Join Regus if you want to lose your money. Without further options, I contacted my credit card company and they put a stop on the payment. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. but when u need support / CS to talk and solve ur problems its literally non existant. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done. Troubleshooting common issues with Solstice Conference. Sandra Melody And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Do not use this scam company at all costs It is a scam. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Please log on to your online account and check that your phone number and email address are correct. For a company as big as Regus to not have a complaints procedure this is appalling. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. The company left an official comment to this complaint. Kind regards, Lorraine BruleGlobal Customer Service at Regus. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. You can only revoke a membership attached to an active class. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Other than your monthly virtual office fees you were charged for mail forwarding, I apologize that this preference was not removed by your centre team before the charge was raised but it was immediately credited back to your account at the request of your centre team.
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