This means we couldnt process your payment for automatic reloading. Clipper cards pending pass? redditads Promoted Interested in gaining a new perspective on things? If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Check Clipper News for holiday or modified hours. There are no discounts available at the BART vending machines. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' Learn more on our luggage policy. Pay With Caltrain. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Yes. Your mobile wallet will display purchase options for your selected Clipper card. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? After your second tag, the card reader will display a message that your initial tag was refunded. Final boarding is 15 minutes before the scheduled departure time. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Picking up your value means loading the value on your card after youve placed an online or phone order. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Will the toll lanes reduce traffic jams? To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Skip the side navigation menu and go to the main content. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. For more information, visit Sales and Service Locations. Your card should arrive within 5 to 10 days. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. What is the best way to tag on the new Clipper card readers? Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Yes, you can use the Clipper app to manage your account on your phone. Seniors age 65 and over get62.5% off with a Senior Clipper card. Check out our virtual tour of the Victoria Clipper V! Log in to your Clipper account to add backup payment. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. A: You made me laugh, thanks! Use the same ticket when you exit. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. The exception is BART HVD, which will be available the following day. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Robbins parking lot locations are also available for overnight parking. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). After that process is complete, you need to tag your card to activate your Auto-Reload set-up. 2,123 Reviews. What happens if I tag on, but I change my mind? See the. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. You can use them to load and reload cash value and passes and take advantage of any available transfers. Otherwise, you will be logged out automatically. Be sure you tap on Caltrain's platform. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. 877.878.8883. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. To add a card to your Android phone, open Google Pay and click the + sign. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. There's no need to open an app. Phone. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. All guests are welcome to use the top outside viewing deck as desired during our trips. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. I loaded value online, but when I tried to use my card, it wasnt there. and our If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. Try tagging your card again. Get Morning Report and other email newsletters. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. Visit clippercard.com and buy online. Pay With NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. The money is still missing. What is the maximum amount of cash value I can load on my Clipper card? This is just another barrier to transit: an opaque payment system. Check out our sample Victoria Clipper V gift shop menu. Learn more about using Clipper on your phone. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. It currently shows I have the amount in the pending passes area but shows I have it in cash value. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Learn more about required travel documents. All rights reserved. This page includes Proof of eligibility, Eligibility change, and Balance transfers. Our departure times between Seattle and Victoria vary seasonally. Choose your payment method and complete the order. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Be sure to review the paper ticket fare chart at the station. You will select your seats when making your booking and may choose between the lower or upper deck. All FRS Clipper employees and crew are fully vaccinated against COVID-19. The outside viewing deck does not have reserved seating. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. Privacy Policy. Roadshow. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. New to Clipper? However, there are 3 Clipper vendors at SFO. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. Please note that The Hub is permanently closed. Some purchasing limits applyas outlined on our sales page. YES! Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. learn more. No, every rider needs their own card or device (phone or watch) to pay for fares. Select Clipper card and follow the instructions to add a card and load value. Find your service: AC Transit. We will send an email to confirm that you have updated information in your account. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Call us 800-888-2535; Contact us; Enter search term: Go. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! For more information, please see our Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. My transit benefit program told me they sent you the money. Routes available between Seattle and Victoria. All rights reserved. Please check out this 2022 guide to Seattle whale watching. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. We will automatically send a declined payment notice to the email address in your Clipper account. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? After the end of the sales window, be prepared to pay your fares with cash value. Phone. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. Skip the side navigation menu and go to the main content. All Access Digital offer for just 99 cents! Clipper account access including checkingyour balance can be found on the Clipper website. Muni Fares & Passes. Sign up for year-round getaways, special offers, and more. While Clipper is used to pay for BART, it is not a BART product. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. View vessel seating chart for San Juan Clipper. Key Clipper information translated to Chinese. Yes. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. So if your primary funding source is declined, your order will be charged to your backup card. Please learn more about traveling with pets. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. TDD/TTY: 711 or 800.735.2929. All rights reserved. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Purchase at various retail locations , including BART and Walgreens. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. How does Auto-Reload work with monthly passes? Everything you need to know when you travel with Clipper! If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. I'm visiting the Bay Area. Three beeps and a red light means your card wasnt accepted. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. Vista Panoramic Upgraded window seats in Vista Class. Paper Tickets For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. If you already have a card, you can choose to set up Auto-Reload when you load value online. This is separate from confirmation of payment. Why not? Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. No. Add Clipper to your phone before you take-off! Registered cardholders can report lost, stolen or damaged cards and request replacements. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. The Go Pass is valid for the calendar year until Dec. 31 at midnight. Yours is the first email Ive gotten on this issue. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. He started his journalism career as a sports editor in Iowa in 1975. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. 2020, Metropolitan Transportation Commission. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. Limited-use tickets are not available on phones. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. As others have said, it's RFID interference with other cards that's likely the problem. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. Select Clipper card and follow the instructions to add a card and load value. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. An email notification will be sent out 7 days prior to travel as a reminder for check-in. To provide payment, log in to your Clipper account and edit your Primary Payment method. I have loaded a lot of money on a clipper card through the website months ago. You may also bring other food onboard, but no outside alcohol may be consumed onboard. Yes, there is. The reason for this has to do with how much space unused orders take on their computer system. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. Youth/Senior Cards. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. But if a customer already has value on his/her card, that value should not be removed. For Andriod phones, you may need the move your phone around. Getting Started. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. I set up Auto-Reload, but its not showing up in my online account. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Clipper is a regional transit card that can be used on all transit in the Bay Area. Your session is about to expire due to inactivity. Why wasnt I notified this would happen? STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. Please enter the ages for all children 18 and under. Please visit theUS Homeland Security websitefor more information. Make sure you always have a current email address on file. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Once you do that, it will show up in your account. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. Clipper isadministered by the Metropolitan Transportation Commission. Please plan accordingly and allow sufficient time. We will automatically send a declined payment notice to the email address in your Clipper account. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Please plan accordingly and allow sufficient time. Call (877) 878-8883 to order from a Customer Service Representative. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. There's no need to open an app. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. After we collect payment, we will send you an email confirming this. Please note that you cannot use your phone to unlock bikeshares. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. How do I set up and use a Clipper card on my phone? You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. You can also carry on one small piece of luggage and one personal item. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. For all other cards on your phone without HVD, value will be available immediately. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Visit Us Get an adult, Youth or Senior Clipper card Clipper is a regional transit card that can be used on all transit in the Bay Area. You can also modify your booked seats at anytime by visiting our seat selection portal. Comfort VIP Best of the best seats in Comfort Class! The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Need help planning your trip? If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. What is the difference between a limited-use ticket and a Clipper card? For account-related The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. This happens automatically, with no disruption in your ability to use Clipper. Pre-Tax Transit Benefits. On the cable car, the conductor carries a handheld card reader. A single beep and a green light means you paid for your ride. Key Clipper information translated to Chinese. Learn more about Clipper START and how to apply here. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. How long do I have to pick up the value before it expires? You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. Bicycles are stored on the outside deck subject to the elements. You can use cash value on all transit systems that accept Clipper. Please allow ample time in your schedule to check in required luggage. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. No input is required. And, to get it back, its an hour on hold, and three to five business days.. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. You will select your seats when making your booking. It still says my trip is in progress, any way to cancel this? If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Or get help resolving other issues with your account. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. You can also set up Clipper on your phone through Apple Wallet. questions, log in to your account. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. To add value to your Clipper card, open your mobile wallet on your phone. Log in to your account to add a Backup Payment method. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Your session is about to expire due to inactivity. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Only registered Clipper cards are eligible for refunds. Choose to stay logged in or to log out. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. How do I add value to a Clipper card on my phone? Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. No, transit agency ticket offices cannot load value to mobile phones at this time. 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