You can unsubscribe at any point. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. Simply return your item(s) and reorder for a replacement. Please turn it on so that you experience this sites full capabilities. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. How long does it take to process my return? We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). letter-spacing: 10px; FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Refunds will not be given if they do not comply with our returns policy. Returns cost $4 and you can track them as they make their way back to our US hub in New York. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Just pop your items in something non see-through, sealable & waterproof. weareMAN. If youre a customer in the EEA, you get 14 days to cancel your contract with us. A refund will then be issued by Zippay once your return has been processed. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. To see how easy it is to collect your order see our video here. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. The clothing isn't even that great either, sweatshirts have an abnormally large knitting pattern compared to any regular clothes that you could buy at a store for $10. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. If your items dont make it back to us, youll need to open a dispute with the carrier. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace You don't need to remember to keep your proof of postage - it's all digital! Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. If you have received a faulty or an incorrect item, please contact customer services clickhere. You've got 28 days to send something back to us from the day you receive it. Just pop your items in something non see-through, sealable & waterproof. You dont need to remember to keep your proof of postage its all digital! Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Returns are FREE for premier customers. US returns are simple and low cost. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Repack your items. returning. Om van de volgende voordelen te genieten: California Transparency in Supply Chains Act. Click here to start a return. Repack your items. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. You dont need to remember to keep your proof of postage its all digital! Underwear and swimwear can only be returned if the hygiene seal has not been removed. You've got 28 days to send something back to us from the day you receive it. Make sure you keep your proof of postage! We would like to show you a description here but the site won't allow us. Location. Post if off! For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel. 2. FAST, TRACKABLE & COST EFFECTIVE using the returns portal You've got 28 days to send something back to us from the day you receive it. Make sure you keep proof of postage! 3 Select your preferred return option Print returns label at home or in store options. Returns via the portal are fully tracked. You will need your order number and email/last 4 digits of your phone number. Pierced jewellery cannot be returned for health and hygiene reasons. If you use the returns portal, the process for returns is as follows: Repack your items. We're sorry to hear that you've received an incorrect or faulty item. Your browser's Javascript functionality is turned off. You can unsubscribe at any point. By enabling them, you are agreeing to our. From the Orders Details menu, select Returning an Order. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Items must be unworn, unwashed and unused with the original labels still attached. Please turn it on so that you experience this sites full capabilities. 4. If you have any questions about extending your invoice, please contact Klarna. Follow the steps below: 1. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. To experience the full world of Boohoo, please enable these or check whether another program is Unfortunately we cannot accept returns after this time. This does not affect your statutory rights. Login to our returns portal. Keep an eye on your return tracking. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Or simply return your items to the following address within 45 days from the date you received your parcel. You can return your item to us for a refund, and then place a new order to You can do this by filling out the form on our Customer Service Hub #betheMAN. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. 3. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Shorts, Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Ive paid with Klarna How do returns & refunds work? For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. them or get a refund. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). blocking them. This amount represents our opinion of the full retail value of this product today based on our own assessment after considering a number of factors. Find out how to return You will need your order number and email/last 4 digits of your phone number. You don't need to remember to keep your proof of postage - it's all digital! I can't see the refund on my bank statement. https://www.boohooman.com/ie/customer-service#folder-cs-folder-contact You are of course welcome to return any unwated items back to us for a refund, you can log and arrange this on our return portal here: https://boohooman.returns.international/ Have a great day and take care, Fiona Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights. We have printer-less options too if you dont have a printer! You'll get an email once we receive your returned item. Great, happy shopping! We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). If you have a shipping related question or maybe you need to track your order. 2. Returns are FREE for premier customers. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. What should I do if I receive an incorrect or faulty item? If youre a customer in the EEA, you get 14 days to cancel your contract with us. On average a Zippay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. get the item of your choice. Returns via the portal are fully tracked. We dont offer exchanges right now. 2. Your return arrives back at boohoo! All InPost Lockers are in well lit, safe and secure areas with ample parking. Product name and codes of the items you returned. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. 3 Select your preferred return option Print returns label at home. You may be liable for import and pay a custom duty charge for orders over the customs threshold. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. OUR RETURNS POLICY. Vests. With loads of styles landing each week and regular trend updates you can be sure to get the latest. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. No packaging, no problem! blocking them. By enabling them, you are agreeing to our. Please return unsuitable items in its original packaging. blocking them. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Cool with that? Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items recieved we reserve the right to recover any shortfall from you. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. So that we can get this fixed for you please head over to our Contact Us section. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. If you've returned items from an order paid for with Afterpay, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done via the Afterpay app. You dont need to remember to keep your proof of postage its all digital! We don't refund delivery charge for those countries listed outside of the EEA. Simply choose the locker thats most convenient for you - whether thats close to home, work, gym or another place you frequently visit. For USA, Canada, Australia and New Zealand customers please return items your item(s) to us within 30 days of receiving your item(s) and remember to get in touch before returning. Log onto our portal here. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. FREE NEXT DAY DELIVERY + EXCLUSIVE FREE RETURNS FOR 1 YEAR! Just follow the steps below: If you have any questions about extending your invoice, please contact Afterpay. There is no returns label in my parcel, how do I return? If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. 2. You'll get an email once we receive your returned item. With just one click you can reduce the energy used by this website. You'll no longer receive a delivery note in your parcel. Make sure you keep proof of postage! 3. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. FYI weareMAN. See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. Items must be unworn and unwashed with the original labels attached. If your items dont make it back to us, youll need to open a dispute with the carrier. Click here to start a return. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. All InPost lockers are accessible 24/7! Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. Jeans, No packaging, no problem! 3. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). Tell us what you are returning and why. 1. We've gone paperless! Copyright 2022 boohoo.com. Weve gone paperless! You can unsubscribe at any point. blocking them. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. One of our customer service agents will be more than happy to look into this for you. Your return arrives back at boohoo! 2. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. A typical refund will take up to 14 days + your banks handling time. Your refund will be processed once we've received your unwanted items. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. 3. If you have a delivery related question or maybe you need to track your order. We dont offer exchanges right now. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Copyright 2022 boohoo.com. On receiving your return the next step is for us to check the item(s). Log onto our portal here. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Ive paid with Afterpay How do returns & refunds work? 2. Please wait 14 days before contacting us about your refund if you havent heard from us yet. form where youll also find details on how to return your item(s). warehouse, and again when we have processed your refund. Login to our returns portal. Please return unsuitable items in its original packaging. Simply return your item(s) and reorder for a replacement. One of our customer service agents will be more than happy to look into this for you. If youre a customer in the EEA, you have 28 days to cancel your contract with us. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Simply return your item(s) and reorder for a replacement. What should I do if I receive an incorrect or faulty item? Just pop your items in something non see-through, sealable & waterproof. 2. You will need your order number and email/last 4 digits of your phone number. You'll get an email once we receive your returned item. Widow Hill Road For International returns you will need to pay for your return, you will need to generate your returns label via the portal. This does not affect your statutory rights. Your refund will be processed once we've received your unwanted items. Please turn it on so that you experience this sites full capabilities. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. Were really sorry to hear that youve received an item thats not in perfect condition. You will need your order number and email/last 4 digits of your phone number. UNLIMITED NEXT DAY DELIVERY + FREE RETURNS FOR A YEAR! On receiving your return the next step is for us to check the item(s). Please return unsuitable items in its original packaging. If you decide to keep one of the items, you need to pay for delivery. Keep your certificate of postage safe as you will need this as your proof of return. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online. You will need your order number and email/last 4 digits of your phone number. I have already returned some items from my order and paid 1.99, why are you charging me again? You will need your order number and email/last 4 digits of your phone number. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. By subscribing, you agree to receive marketing communications from boohoo by email. | Read 2,121-2,140 Reviews out of 5,495 We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. You've got 28 days to send something back to us from the day you receive it. Log onto your Portal here . You've got 28 days to send something back to us from the day you receive it. This does not affect your statutory rights. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. Click here to generate and print off your returns label and to find your nearest store. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Returns via the portal are fully tracked. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. You don't need to remember to keep your proof of postage - it's all digital! With loads of styles landing each week and regular trend updates you can be sure to get the latest. Returns Policy | Returns Portal - boohooMAN; 2. uk & international returns - boohooMAN; 3. item of your order). 90z Revival, Hoodies, 1. You've got 28 days to send something back to us from the day you receive it. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. 3. Select your preferred return option (Print returns label at home or in store options). Please note, we cannot offer refunds on pierced jewellery, cosmetics & fashion masks or on swimwear if the hygiene seal is not in place or has been broken. You will need your order number and email/last 4 digits of your phone number and let them know which item you're returning and why Choose to return at your local Post Office Then print a returns label or get a QR code for your phone See our. On dirait bien que vous nous rendez visite sur. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. With just one click you can reduce the energy used by this website. We have printer-less options too if you dont have a printer! Tell us what you are returning and why. Please note, we cannot offer refunds on cosmetics and pierced jewellery. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. All rights reserved. Unfortunately we don't offer an exchange facility. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. A typical refund will take up to 14 days + your banks handling time. 3. For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. You can unsubscribe at any point. By subscribing, you agree to receive marketing communications from boohoo by email. We have printer-less options too if you dont have a printer! You will need your order number and email/last 4 digits of your phone number. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. To experience the full world of Boohoo, please enable these or check whether another program is Find out how to return your item(s) at number 4. Please note: We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal has been tampered or been broken.Your statutory rights remain unaffected. You can cancel your contract here. I . Youll find these alternative methods You have 30 days to cancel your order because you have changed your mind. Items must be unworn and unwashed with the original labels attached. Underwear and swimwear can only be returned if the hygiene seal has not been removed. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Hear about exclusive offers, get early access to collabs & quicker checkout. Don't worry, if this does happen we will contact you first. Jeans, Were really sorry to hear that youve received an item thats not in perfect condition. Om van de volgende voordelen te genieten. Post if off! Returns FAQs You can return your item to us for a refund, and then place a new order to get the item of your choice. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. Returns are FREE for premier customers. Hoodies, Your browser's Javascript functionality is turned off. Post if off! Make sure you keep your proof of postage! Keep an eye on your return tracking. .b-ngvip-title { Boohooman.com Returns You will need your order number and email/last 4 digits of your phone number. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. You'll get an email once we receive your returned item. Your refund will be processed once we've received your unwanted items. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. Your return arrives back at boohooMAN! With just one click you can reduce the energy used by this website. Returns via the portal are fully tracked. Simply return your item(s) and reorder for a replacement. Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. Securely attach the Parcel Connect label to your parcel covering the original delivery label. Confirmation; Please complete the required fields to help us retrieve your order details . Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! You've got 28 days to send something back to us from the day you receive it. For any product purchased via boohooMAN's TikTok Shop, returns and refund terms and conditions can be found on the TikTok Shop. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. I have an outstanding balance of 1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Zip), how would I pay for this? Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. Unfortunately we don't offer an exchange facility. Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally.
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