The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. Apple Professional Training courses are available now at training.apple.com. Melissa is learning about more than technology. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. For more details and to apply, visit, Apple Professional Training courses are available now at. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Come eager to listen and learn from your team, your mentors, and your customers. Learn more about your EEO rights as an applicant (Opens in a new window) . When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. You will be working with customers one-on-one to help them with their Apple products. As part of that process, were rolling out Mac as a choice for our employees. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. It was a month before any of us would be on the sales floor alone. Apple Inc. All rights reserved. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Each of those locations employs over 100 people totalling about. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Design and lead tailored in-person and virtual trainings.. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Apple certification programs are IT professional certifications for Apple Inc. products. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. We were thanked for coming and then excused once we had completed our quiz. 325 reviews from Apple employees about working as a Technical Specialist at Apple. These cookies ensure basic functionalities and security features of the website, anonymously. For more details and to apply, visit macadmins.org. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. It does not store any personal data. When a customer needs assistance, you quickly assess their situation. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. To view your favourites, sign in with your Apple ID. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Lots of different people to learn from and meet. Learn more about your EEO rights as an applicant (Opens in a new window) . Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. The redesigned training has moved to an online, self-paced format. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Apple today launched updated professional training and certifications for IT support and management. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. The entire store team benefits from your commitment to providing the best care for customers. Your day in the Apple Store is filled with a range of focused support and service tasks. Bing Ads sets this cookie to engage with a user that has previously visited the website. Roles based in Quebec require French language proficiency. That's according to suppliers involved in Apple's iPhone supply chain. Apple is a drug-free workplace. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. Come to us in your pursuit of success. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. All our courses are practical, hands-on, and led by trusted Apple experts. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Learn more (Opens in a new window) . You may be communicating with customers about technical issues or non-technical issues. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Therefore, we are committed to treating all applicants fairly and equally. The customers can make or break the day which led to many days being . A career as an Apple Technical Specialist can be both rewarding and challenging. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Own your learning schedule with self-paced, online courses. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Whether you work full-time or part-time, each customer conversation you have will make it clear: Youre not just supporting technology. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. However, you may visit "Cookie Settings" to provide a controlled consent. Theyre so grateful and that feels really good.. Own your learning schedule with self-paced, online courses. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Helping customers and providing technical assistance. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Copyright Learn more (Opens in a new window) . Core training took place off-site and included 15 new employees like myself. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Surname must be different to the First Name. At other times, you refer customers to support team members who get them up and running again.
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