Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Please note that there will be large wait times on the phone when dining tickets go on sale. Where do I redeem my Ticketek Gift Voucher? Concession and junior barcodes will show up as such. Gift Vouchers can also come in pdf format, which can be printed. Yes - there should be no issue using a phone that has a clear screen protector. If your location is not recognised, National content will be displayed. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. 13+ - Adult Ticket. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Please be aware your membership number will never change throughout your years of membership. To purchase more than one set of tickets to multiple events, click on the. Why does Ticketek want to access my Facebook details? Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. If you arrive late, you may not be admitted until a suitable break in the event. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Why can my friends (invitees) only purchase the held tickets one at a time? Juniors aged 7-14 years are entitled to purchase a junior ticket. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. Note that Mobile Ticket delivery may not be available for every event. How will I know when my content is personalised? You can find information on how to access your Mobile Membership through the AFL Live App here. Version 5.22 B82 R0 Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. Group discounts may be offered but do not apply to all events. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? Yes, you are able to use multiple Ticketek Gift Vouchers. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. . Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. I ordered a lanyard with my ticket purchase, when will this arrive? To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. Can I request a partial refund on my purchase if I have selected Refundable tickets? If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. iPad, tablet PC, laptop) to gain entry to an event? There are so many people queued up outside the MCG, waiting to get in. Refunds, Payments and Exchanges. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. All rights reserved. You can purchase and reserve tickets in any combination up to the ticket limit for the event. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. The user will not be able to view the ticket. You can log in with your email address and password to access member only content. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Request details from Ticketek when booking your ticket. There are many ways you can redeem your Ticketek Gift Voucher. Their barcode will then be on their homepage. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). Some events may have a Family ticket which includes 1 Adult and 1 Junior. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Do I have to save my credit or debit card details? Tour dates Ticketek is selling for the following venues only. Your confirmation email will include all of your delivery details, plus your customer information. 1 0 obj Can I use more than one Ticketek Gift Voucher in the same transaction? When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. No, for the first release, the app will only be an iPhone app. The website only allows one invitee from a group to purchase at a time. details of the event including: name, date, time and venue. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. What can I redeem my Ticketek Gift Voucher for? Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. However, some events will have unreserved seating where it is first in, best seats. No, only Mobile Tickets can be added into your Passbook. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. Can I use a device larger than a mobile phone (e.g. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Tickets will be available to purchase, once onsale, through Ticketek. What are the reasons I can request a refund if I have purchased Refundable tickets? Invitee B purchases the two seats they were assigned at step (b). In most cases, a GA ticket is a standing floor ticket. endobj Where do I select Mobile Ticket delivery? General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). When purchasing tickets for a particular event you may be limited to a specified number of tickets. Please refer to Ticketek's. Yes, all events that Ticketek ticket for can be found on the mobile site. Check you can log in and have your passwords ready. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. What are the different types of Ticketek Gift Vouchers? Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. You will get an error message if you enter the Voucher ID incorrectly. What if I need accessible seating? How do I make a wheelchair or Accessible Seating booking? The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. What happens if my tickets do not arrive in time? When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. Proof of purchase may be required for any refund or exchange. My Ticketek Gift Voucher has no Voucher ID? If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Systems are in place at every venue to ensure that each ticket barcode can only be used once. There are over 20 circumstances you may request a refund. Find out more about. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. If you do not receive your club of support pack please contact the club directly. Restricted view refers to seats that have restricted viewing of the stage or event. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Hello fresh has an offer on Ticketek, which is a scam don't click it . How do I access Accessible seating tickets? You may also wish to consider taking out a relevant insurance policy to . Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Your barcode number can also be found via your online account here. Tickets will not be issued to persons other than the credit/debit card holder. Please ask your friend to check their junk mail. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. When you book online you cannot choose the location of your seat. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. 2 0 obj You will need to provide some form of ID so that the staff can access your Ticketek account details. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). Your region is identified by your IP address. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . Please try again, or try reducing the number of tickets you have selected. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. How can I get Ticketek to sell tickets to my event? Tickets purchased to General Admission events cannot be refunded should they be lost. endobj If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. By clicking this link, a web page will be displayed containing your ticket. If you would like your event to be one of these, we would love to hear from you. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. To do this, please check the 'keep me signed in' box when you log in. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. I would still like my tickets mailed to me at my overseas address, is this possible? What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. You will need to provide some form of ID so that staff can access your Ticketek account details. Concession and Children's ticket entitlements vary from event to event. Are Refundable tickets available through Ticketek Marketplace? Invitee A starts purchasing two seats from hold. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. to collect tickets. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Ticketek Gift Vouchers look just like a regular Ticketek ticket. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Group Bookings are available for selected events and are subject to availability. Log into your My Ticketek account and make sure all the details are correct. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. Tickets can be purchased via our website here, or over the phone on 1300 722 515. Are Refundable tickets offered on Gift Voucher sales? Yes, it will. How do I update my credit or debit card details once they have been saved? Will the Mobile Ticket scanners at venues work through phone covers? Sign In is displayed at the top of the 'My Events' section. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. The term including when used in these Terms and Conditions is not a term of limitation. How do I add my mobile tickets to the Ticket Wallet? Write a review Ask a question. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Have more questions about Ticketek Gift Vouchers? An administration fee of $10 will be charged. Can I sell tickets using online auction sites like eBay? Can I delete the details of my saved credit or debit card? Some pages may contain a virtual tour and a seating map for that venue. They will be assigned the seats nearest the original purchaser. Can event notifications and location services be turned off from the Ticketek app? Ticketek routinely mismanages ticket processing which should be simple. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. If your session time expires, you will receive a notification and will be required to access the site again. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? No, there will not be a priority system in place for AFL Members dining in 2023. The example above is for an adult barcode. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. What happens if I purchase multiple tickets and haven't received them all? What is my online AFL Membership account? Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. There was a problem with the email server that the message was sent to. Methods of collection and/or delivery will be available when choosing your collection/delivery details. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. Your barcode to access tickets is generated upon your renewal. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. No. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. endobj If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. This refers to the various levels of ticket types on offer; e.g. <> Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Can held seats be purchased through any other channels? As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications.
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