to get the jobs finished in a timely manner. Hi, thank you for sharing your thoughts. If you are not satisfied that your complaint has been fully resolved by our dedicated Customer Care Team, you can escalate to our Customer Care Manager in writing by email or letter. All of Severn Valley. And if they do, were here to help with that too. An emergency is any situation or fault that could immediately harm the safety or security of you or your home and anyone in or around it. Hi, were sorry to hear this and appreciate you taking the time to share your thoughts and experience. Hi Daz, we'll make sure your feedback is passed on to the team so thank you for taking the time to share your experience. Tell me more Everything's just right Quality assured Every detail is built with exceptional care and backed with a 10-year NHBC Buildmark warranty. When I asked what I should do about a mortgage as I thought a mortgage offer was only valid for 6 months, she told me I should see if I could find a lender who could extend it..just in case!From having first hand experience of Wain Homes I feel that all they are bothered about is their commission on a sale of a property and not about the person buying the property who is spending hendreds of thousands of pounds! Back . The site management is run exceptionally well, all snagging was promptly dealt with and the overall build was of very high quality. Get in touch in the way that suits you and well promptly answer your questions and queries. If you're in, we've also got apprenticeships in construction, commercial, technical and finance. We use dedicated people and clever technology to safeguard our platform. I would like to receive updates from Wain Homes on this development or others nearby. And if you feel you want to put a formal complaint in writing, we have a clear procedure to ensure its dealt with the right way. Cant find the right job today? Companies can ask for reviews via automatic invitations. Hi Olivia, we'll make sure your feedback is passed on to the team so thank you for taking the time to share your experience. I would like to express many thanks to Karen Hewett in . !I was really interested in a plot on their Waterside Meadows Development so I booked an appointment to go and speak with Cheryl, the salesperson. I would like to receive updates from Wain Homes on this development or others nearby. We wish you all the best in your new home. Someone drilled a hole around 5cm in diameter in our cupboards (its hidden but still) they have put this down as wear and tear!? Greater Manchester. Hi Michelle, thank you for choosing Wain Homes and for sharing your feedback with us. Customer Support; Find a home. Contractors have no respect at all for the house and treat it like a building site! Morland House, Altrincham Road, Wilmslow SK9 5NW. We take all feedback we receive seriously and would like the opportunity to look into this further. We were kept up to date as the house was built and they were there to answer any questions along the way. Because youll be part of a team where we celebrate each others achievements. Hello, we bought a home as shared ownership through wain homes/Cornwall housing. Wain Homes colleague. Our Construction Director will respond within 10 calendar days. adding water to reduce alcohol in wine. For more information see our Cookies page. Oxfordshire . Easy access to everything you need to make your city or countryside life flow. Like some of the recent reviews, it looks like everyone has finally had enough with the excuses that have been made by Wain homes - it's time for action to actually 'finish' the new build estate.A side note to dealing with Wain homes, It felt underhanded and sneaky how after less than two years of being in our new home that Wain homes had already managed to sell on our properties' leasehold without offering the chance to buy it out ourselves, prior to selling to on to a private group. Well make sure your feedback is passed on to the team. Kind regards, Wain Homes. When Cheryl called to inform me she advised that I would have to attend her office within 24 hours and pay 500 but she could not give me an idea of when the property would be ready, other than between Sept and Nov. She could not answer any questions about the build, other than the payments I would have to make and when, and couldnt give me a stop date for the build, which I am sure new developers have to give. We wish you all the best in your new home. We were treated with respect and the whole experience has been stress free. Wainhomes is currently constructing phase two of the Cheerbrook Gardens development on this land. we have had scaffolding up, putting it right for 4 months. I highly doubt Id buy a new build Wainhomes house in future for this reason alone! Contact us immediately. Morris Homes Head Office & North. 13 Jan 2009. We wish you all the best in your new home. There have been no major issues so far and any little snags I noticed were actioned straight away. Moral of the story, If you dont mind replacing your windows every couple of years at your own expense then go ahead and buy a Wainhome.EDIT - FURTHER TO WAINHOMES REPLY, THEY HAVE SINCE CONTACTED ME AND SAID THEY WILL NOT LOOK INTO THIS ANY FURTHER AS SPONTANEOUS GLASS BREAKAGE IS NOT CLASSED AS A FAULT! All of North West. Whatever youre looking for, were here to help. All the best, Wain Homes social media team. Having recently bought a new build house on the new Wainhomes Waterside Meadows development in Hambleton, Lancashire I would like to share what a great experience we have had from start to finish. We want to resolve your complaint as quickly as possible. Hannah is excellent: empathic, honest and friendly. If the problem is caused by poor maintenance or misuse, you will be liable for any call out charges. We take all feedback we receive seriously and would like the opportunity to look into this further. All rights reserved. We wish you all the best in your new home. Sofiya & Sol. All the best, Wain Homes. Get in touch in the way that suits you and well promptly answer your questions and queries. She diligently chased up the contractors (Kildare Plumbing) who were a little slow in responding (no fault of wainehomes of course). For more information see our. We make sure every step of the journey is a good experience for you. They have and will do anything to get out if actually doing anything and we will be taking them to court to claim out money back on fixing the issues they wont. This is because they use a bunch of cowboys to do their glazing and 5 houses on our estate alone also had spontaneous glass breakage due to poor quality glass and poor fitment. Kim has been helpful, professional and friendly during a daunting time. I would definitely recommend a Wainhomes new build to friends and family. Advise your friend to hide their friends list ( details here) so scammers cannot see who they're friends with (and. WAINHOMES (NORTH WEST) LIMITED Aug 2020 - Oct 2021 1 year 3 months. However don't expect Wainhomes to fix it they will just ignore emails and shirk responsibility as they always do. Hi Michael, thank you for sharing your thoughts. We also use additional cookies to help us understand how you use the site and make improvements. From reservation through to completion she has been happy to advise and keep us in the loop with the build and is very friendly and approachable. This is a good time to be in. I highly doubt Id buy a new build Wainhomes house in future for this reason alone! Wainhomes (Severn Valley) Limited Brimsham Green and King Edmund linked sixth form About Knowledge of UK law..working with Legal Executives, Solicitors and helping to train Legal advisors on IT. Recently purchased mine and my partners first home together in Cat ith window estate in Standish. We use necessary cookies to make our site work. Hi Mill Pollitt, thank you for choosing Wain Homes and for sharing your feedback with us, we will make sure this is passed onto the team at Heathfields. Contact us if you need any further help. Find out how we combat fake reviews. It goes against our guidelines to offer incentives for reviews. When drain water is causing a flood or overflowing internally or externally, or if the blockage is caused by a construction failure. Wainhomes technician Paul goes above and beyond. Any questions/concerns I had were dealt with straight away and the after care has been excellent. Many thanks, Wain Homes. We absolutely love our new home and cannot wait to make new memories, thank you Sue & Phil Brookhouse. WAINHOMES (NORTH WEST) LIMITED 13 Jan 2009 - 29 Sep 2021 WAINHOMES DEVELOPMENTS LIMITED . There are some good lads on this site. Quite responsive as well. It's ruined the skirting boards and the plasterboard. All complaints must contain the following information: Please follow our formal 3 step process to get in touch with the right people at the right time, so they can fully investigate and respond to your complaint. 13 Jan 2009 - 06 Jun 2017. MH. We had an issue with our heating and the programmer not firing up the whole house heating. We also use additional cookies to help us understand how you use the site and make improvements. In order for a complaint to progress, you must follow this process. We also use additional cookies to help us understand how you use the site and make improvements. Location Warrington, Warrington, United Kingdom Work Group Operations Director @ Wain Group Limited Managing Director @ Wainhomes North West Deputy Managing Director @ Wainhomes Nw see more Education University of Central Lancashire Bachelor of Science 1989 - 1994 Skills Land Acquisition Affordable Housing Residential Peter Barlow Email Address The site managers Chris and Steve have been present onsite and nothing has been too much of a problem for them. We wish you all the best in your new home. Isolate the gas supply at the meter and avoid using any electrical appliances that may cause a spark. We have requested further details from you via Trustpilot so we can share your feedback with the appropriate team. Customer Success Manager at Sparta Commodities United Kingdom. Hello, we bought a home as shared ownership through wain homes/Cornwall housing. Whether its an emergency water leak or something thats less urgent, we have the contact details you need to get it sorted. We have requested further details from you via Trustpilot so we can share your feedback with the North West team. WAINHOMES (NORTH WEST) LIMITED Jan 2020 - Present3 years Warrington, United Kingdom Keepmoat Homes 2 years Sales Director Mar 2019 - Jan 202011 months North West Head Of Sales Feb 2018 -. Wigan tycoon Bill Ainscough has climbed further up the North West's rich list with a fortune now worth well over half a billion pounds. But if youve followed the 3 step process and are still unhappy with our response, you may wish to refer to the NHBC, your new home warranty provider, under their Claims and Dispute Resolution Service or other alternative redress which may be available. Hi Derek, thank you for taking the time to share your experience. We will keep your personal data safe and will never pass it on to any third party. 2023 Trustpilot, Inc. All rights reserved. All our applicants and colleagues are treated fairly and respectfully, regardless of any protected characteristic/s. Hi Liam, thank you for choosing Wain Homes and for sharing your feedback with us. These will only be set if you accept. We hope to hear from you soon. Although the house itself is great with all initial new build problems addressed in a timely and fair manner, We are approaching 7+ years and the estates main access is still incomplete. The site management is run exceptionally well, all snagging was promptly dealt with and the overall build was of very high quality. From flooring to lighting, its your home so tell us whats in and whats out. Hi Annabel, thank you for choosing Wain Homes and for sharing your feedback with us. During office hours (Monday to Friday between 8.30am 5pm) you can contact us on: Our Customer Care team will acknowledge your query within 24 hours. We were told before we moved in to write out a snagging list and someone from wain homes would come around and fix everything, to date no one has and it is now 1 year and 3 months. We use cookies to make our services work and collect analytics information. Get in touch in the way that suits you and well promptly answer your questions and queries. We bought our Wainhomes Haversham house at Lawton Green, Alsager in November which completed in mid February 2023. Company status Active . These will only be set if you accept. Hi Debra, thank you for sharing your thoughts. WAINHOMES (SEVERN VALLEY) LIMITED. Either way it is unacceptable to be living here FOR SEVEN YEARS on an unfinished development with no firm completion date. If the blockage is caused by improper items being flushed through, such as nappies or wipes, you may be liable for any call out charges. Our Sales Centres and show homes are open Thursday to Monday, 10am to 5pm on an appointment only basis. We use necessary cookies to make our site work. Current share price. We hope to hear from you soon. North West Washington House Birchwood Park Avenue Warrington Cheshire WA3 6GR SatNav: WA3 7PB T: 01925 849 500. When the shower is switched on its sounds like hailstones hitting an old conservatory glass roof, to which we are told there is nothing they are willing to do as NHBC states they dnt have to do anything regarding the noise, all they need to do is leift the shower tray and put it on legs or insulate underneathe it which is what they used to do till they decided to modernise it.. unless you want a very noisy living room where you cant watch TV in peace as someones in the shower dont buy.They service from them has been shocking they expect you to take time of work to babysit there contractors and then they dont even turn up but no one cares youve just wasted a days leave.. It's ruined the skirting boards and the plasterboard.
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