Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. usually in ways that contribute to the public good, such as public health and research. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. Explore our global offices or find the one closest to you. Maximize your revenue by collecting more of what youre owed, faster. Why can't I delete my sent and archived messages? Example: A doctor treating you for an injury asks another doctor about your overall health condition. Cookies are used for system performance functionality. trouble logging in, password assistance, access to family members information etc.) By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Your use of the Portal after we make changes is deemed to be acceptance of those changes. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. Here, you will see a list of all the Patient Portals you have access to. We will not use or share your information other than as described here unless you tell us we can in writing. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). Relieve your team of administrative work and let us complete it more quickly and accurately. We were unable to save your data. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. Please do not expect a response on weekends or holidays. We will not retaliate against you for filing a complaint. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. You need to select the Accounts icon in the lower right navigation bar. Click the desired message in your inbox to read the message. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. It is your responsibility to login to your Patient Portal account and read the messages promptly. You can find the feedback form under the Profile screen. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. You will be notified if your Patient Portal service is discontinued. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Were improving healthcare for physicians and patients alike. What do I need to access the Patient Portal? Who Can Access the Patient Portal. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. We reserve the right in the future to charge a fee for the use of Patient Portal. If you are experiencing a medical emergency, call 911. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Please check periodically for updates. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). We secure your personal information from unauthorized access, use or disclosure. The Practice Entities have no control over the security or privacy practices of these external websites. You cannot permanently delete sent or archived messages. . When you receive the security code on your phone, enter it in the space provided and click. Please notify us immediately if you believe the security of your Portal account may have been compromised. . Why doesn't anything happen when I click "View Detail" or "View Receipt?". The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Click on the back arrow to return to the Patient Portal. Navigate to the Account screen by clicking Account in the bottom navigation bar. How do we typically use or share your health information? We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). You can ask us to correct health information about you that you think is incorrect or incomplete. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. Yes. See how our technology and expertise can have you thriving from day one. We only get paid when you do, so you know your success is our top priority. Meet the experts helping us reshape healthcare. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. For your safety and security, your session is about to be logged off due to inactivity. Click the desired form. Dial 911 in the case of a medical emergency. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. Please click OK to continue your session. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. We will say "yes" unless a law requires us to share that information. We are allowed or required to share your information in other ways . You are using an outdated browser that is not supported on the Patient Portal. Select an available appointment from the calendar. The Patient Portal does not support your current browser and will prevent you from using the full site. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. If you are currently taking Valsartan, a blood pressure medication, please clickherefor more information about an FDA recall. To see these views, navigate to your Inbox by clicking the . What should I do when I get the following error, We encountered a problem loading your data. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. For urgent matters, call 911. This will bring up a detailed view of the results. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. For questions on those practices, please consult your healthcare provider/institution. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. . You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Dial 911 in the case of a medical emergency, If you are currently taking Valsartan, a blood pressure medication, please click. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Indicate your contact preferences for different types of notifications. For technical issues with this website during normal business hours, please contact our office. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. We can use your health information and share it with other professionals who are treating you. A link to reset your Patient Portal password has been sent to. Features and services. Improve your performance with the support of the largest connected network in healthcare. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. Can I access appointments, messages, and/or test results for family members or others I may be caring for? Why can't I delete my sent and archived messages? What if I'm unable to access the Patient Portal? To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. athenahealth reserves the right to make periodic updates and revisions to this Policy. We apologize for the inconvenience."? Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. We secure your personal information from unauthorized access, use or disclosure. If you do not see a Check-in or Continue Checking In button for a listed appointment, it means the appointment is not available for check-in at this time. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. The Practice Entities have no control over the security or privacy practices of these external websites. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. Where can I fill out medical forms before my appointment? This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Can I access my Patient Portal from the athenaPatient app? The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. Example: We give information about you to your health insurance plan so it will pay for your services. The Patient Portal is an online service that provides patients secure access to their health information. You can complain if you feel we have violated your rights by contacting us using the information on page 1. Meet patients where they are and deliver vital care while helping maintain your practices schedule density. If you need to speak with the office sooner, please call the office directly. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. We may say "no" to your request, but we'll tell you why in writing within 60 days. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. How do I know which providers share data (appointments, messages, test results, etc.) Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. Collect more of what youre owed faster with services that support billing efficiency. Contact your provider's office and request a password reset email. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. Select the message type from the dropdown options based on the topic of your question. This website uses encryption software. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. We may say "no" to your request, but we'll tell you why in writing within 60 days. Why doesn't anything happen when I click on a medical form? Click the desired message in your inbox to read the message. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. You will see a toggle switch under Security titled Face or Fingerprint. How does the athenaPatient app relate to the Patient Portal? It is at your provider's discretion to make test results available. We have to meet many conditions in the law before we can share your information for these purposes. If you don't agree, don't use the Patient Portal. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. We will provide a copy or a summary of your health information, usually within 30 days of your request. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. How do I manage my saved credit and debit cards? If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. You will also see a list of other individuals connected to your account with health records at the listed provider groups. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. How do I edit how my contact preferences for different types of notifications? To log into athenaPatient, use the email and password for your Patient Portal account. From here, you can set up access via preferences for those you are a guardian or caregiver. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Urgent matters should not be dealt with via the Patient Portal. A link to reset your Patient Portal password has been sent to. If you need to speak with the office sooner, please call the office directly. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. It is at your practice's discretion to allow online appointment scheduling. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. The Portal does not respond to web browsers' Do Not Track signals. We may charge a reasonable, cost-based fee. Select your provider, office location, and your preferred time of day and days of week. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. It is your responsibility to monitor these messages. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal.
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